The
policy of SAIT GmbH for sites
www.informkiosk.biz and
www.sait.ch in relation to
the refund of money is in accordance
with the directive of the European Union
(EU Distance Selling Directive), which
entered force in October of 2000, and
the part of the legislation of all
European Countries, which determines the protection
of consumers (Consumer Protection –
Distance Selling, Regulations 2000). This
legislation applies to all transactions,
made on the territory of Swiss
Confederation, when the consumer does
not meet face to face with the sales
representative.
Your rights as a consumer
In accordance with the legislation
you have 7 (seven) working days of the "period
of consideration and negotiations", when
you can cancel your order and obtain a
complete refund of your money. In this
case you do not need to have any
explanation or reasons for the
cancellation of the purchase and we will
not ask you under any circumstances as
we do not have the right to. We will be
obliged to return your payment to you
completely within 30 days from the
moment of the cancellation of the
purchase.
How to cancel a purchase during 7
days of the period of consideration
If you wish to cancel your purchase
during 7 working days (excluding
Saturday, Sunday and PUBLIC holidays in
Switzerland) of the "period of
consideration and negotiations", please,
send us an E-Mail to the following
address: mail@informkiosk.biz
or write a letter addressed to: Director,
SAIT GmbH,
Bahnhofstrasse 23b, 8422 Pfungen,
Switzerland. In this case it is necessary to
give us your name and address. If your
order was placed on the Internet, please
include the reference number of the
transaction, given to you by
2checkout.com / Western Union / PayPal
at the time of payment. If your order
was placed with us by mail / e-mail, then
indicate this fact in the letter.
The refund of money as a result of
the cancellation of purchase
If you cancel your purchase during 7
days of the "period of consideration and
negotiations", we will fully refund your
payment, without any additional charge.
If you paid by credit or debit card on
the Internet, then the money will be
paid directly to your credit or debit
card within 10 days from the date of
cancellation of the purchase. If the
payment was made by another method, the
refund of money will be paid by means of
a cheque, which will be sent to your
specified address within 20 days from
the moment of the stoppage of the
purchase. There are no additional
charges for the stoppage of purchase
during 7 days of the "period of
consideration and negotiations" and the
Swiss legislation prescribes a
complete refund of the money during this
period.
The return of the goods and money
after 7 days of the period of
consideration
The return of money for the unwanted
goods / services not possible.
The return of unwanted goods
The unwanted goods can be returned
within 7 days on receiving them. You
must send them to us packed and
undamaged to the address: SAIT GmbH,
Bahnhofstrasse 23b, 8422
Pfungen,
Switzerland. We accept no
explanations about any lost or damaged
goods during their delivery by mail.
Swiss mail works
without any problems. We recommend
packing unwanted goods appropriately in
order to avoid damage in transit. We
also advise that you register the
sending of unwanted goods (by methods
such as recorded mail, registered mail
or hiring a courier). Confirmation of
postage of the goods is insufficient for
a full refund. Please, remember that you
should give us your name and address,
and also include a copy of the invoice,
which confirms the acquisition of goods
directly from us, and not one of our
agents or authorized salesmen
(distributors).
The refund of money for unwanted
goods
Taking into account that unwanted
goods are returned unused, unopened and
are in state suitable for subsequent
resale, within 7 days of reception by
the customer, we will refund the money.
If you paid by credit or debit card on
the Internet, then the refund will be
paid directly to your credit or debit
card within 10 days from the moment of
the cancellation of purchase. If payment
was made by another method, the refund
of money will be paid by cheque, which
will be sent to the customer’s specified
address during 20 days from the moment
of us obtaining the returned unwanted
goods.
Other services, started prior to the
expiration of 7 days of the period of
consideration
According to paragraph 6.1 (a) of the
Consumer Protection (Distance Selling)
Regulations (SI 2000 No. 2334), which
our company adheres to, if there is no
agreement between our Company and the
Client, we will not return the money
paid for the services, which were
started prior to the expiration of 7
days of the period of consideration and
negotiations.
Remember: if you filled any forms to
receive our services, they will be
passed on for processing to our
employees within 12 hours. Thus, work
will commence prior to the expiration of
7 days of the period of consideration,
our company will spend the necessary
resources to perform the work. In this
case, if you wish to recoup a part of
the cost, you must immediately call us
on the telephone:0041
52 315 6236 (from
overseas) or 052 315
6236 (in Switzerland). During the telephone
conversation or the record on the answer
phone (our working hours are from 9.30
to 17.30 Monday to Friday) please tell
us your name, reference number of the
transaction, address and the amount
paid. We will contact you the following
working day, will tell you about the
accomplished work on the service as
ordered by you, the amount of resources
we have spent on performing the task for
you and the possibilities of a partial
refund of your payment for the service
in the case of the cancellation of
service.
This refund is the good will of our
company, and is not a part of the laws
of the European union or Swiss
Confederation.
Such refund is possible during 7 days of
the "period of consideration and
negotiations" and shows our respect for
customers.
Personal services
According to paragraph 6.1 (1089;)
goods made to the consumers
specifications or clearly personalised
The Consumer Protection (Distance
Selling) Regulations 2000 (SI 2000 No.
2334), you do not have the right to
demand the refund of payment or cancel
services, paid for by you. It means that
the service was ordered by you
individually and it is tailored
specifically to you. The translation of
personal documentation, conducting of
consultations, company formation /
incorporation, negotiations with
services providers and so forth - they
are so individual that we in no manner
can use or resell this service. In this
case the law protects us, providing for
the failure to refund payments received
for the provision of personal services,
and we adhere to this. Think carefully
and consider all consequences, if you
wish to order any personal service,
since we cannot refund payments obtained
for the provision of services under any
circumstances.
The electronic services (Packages)
According to paragraph 6.1 (d) and
(e) The Consumer Protection (Distance
Selling) Regulations 2000 (SI 2000 No.
2334), which our company adheres to the
company does not refund money for the
purchase on the Internet of the
electronic versions of our services
under any circumstances.
